axi-live Terms of Service

Article 1Purpose

These Terms set out the conditions and procedures for using the axi-live service (the "Service") provided by AXIMUM Co., Ltd. (the "Company"), and the rights, obligations and responsibilities of the Company, its customers and users.

Article 2Definitions

• "Customer" means a company or organization that has entered into a service agreement with the Company and adopted the Service.
• "Staff" means people invited by a customer who have received a console account.
• "Visitor" means a person who contacts the Service through a customer's web chat, main phone number or web phone.
• "User" refers to staff and visitors together.
• "Documents" means files and their content uploaded by a customer to the Service as sources for answers.
• "Console" means the screens where staff manage documents, conversation records, call recordings, follow-ups, settings and usage, including the staff desk where agents take over conversations and calls.
• "External services" means third-party services the Company uses to provide the Service, such as AI models, phone lines, hosting and networks.

Article 3Effect and amendment of these Terms

These Terms take effect when posted on the Service. The Company may amend them within the limits of applicable law and will announce amendments on the Service and by email at least 7 days before they take effect (30 days for unfavorable or significant changes). If a customer does not object by the effective date and continues to use the Service, it is deemed to have agreed to the amended Terms. A customer that does not agree may terminate the service agreement.

Article 4Interpretation

Matters not set out in these Terms, and their interpretation, follow the separate agreement between the Company and the customer, applicable laws and general commercial practice. If any provision of these Terms is held invalid, the remaining provisions stay in effect.

Article 5Protection of personal data

The Company protects users' personal data in accordance with applicable laws and the Privacy Policy. Visitors' conversations, call recordings and contact details are processed on behalf of customers, as described in the Privacy Policy.

Article 6Service content

• Web chat answers grounded in documents uploaded by the customer (Korean, English, Japanese)
• AI voice guidance for calls to the customer's main number and website web phone
• Taking handoff requests for inquiries without a source in the documents, and connecting to agents (staff desk, staff phone transfer)
• Call recording and transcription, and keeping conversation records
• A console for managing documents, conversation records, follow-ups, personas, voice tests and usage
• Other features the Company develops or provides

Article 7Service agreement and accounts

The service agreement is formed when a customer applies and the Company accepts, and the Company creates and provides a workspace for the customer. Staff accounts are issued by a customer administrator or a Company operator, and the customer determines staff roles and permissions. Visitors use web chat, phone and web phone without an account.

Article 8Account security

Staff must keep their passwords secure and must not disclose them or share accounts. If an account is compromised or unauthorized access is suspected, staff must notify the customer administrator and the Company immediately. Customers must promptly remove staff accounts that are no longer needed, for example when staff leave, and are responsible for managing actions taken under their accounts.

Article 9Nature and limits of AI answers

The Service is designed to answer only from content found in documents uploaded by the customer, and when it cannot find a source it does not make up an answer but offers to connect a staff member. However, by the nature of AI, it may misunderstand documents or speech or give inaccurate answers.

• Customers are responsible for the accuracy and currency of their documents and should regularly review conversation records and call recordings to check answer quality.
• AI answers are guidance based on the customer's documents and are not professional advice of any kind, including medical, legal, financial or tax advice. Such matters and safety-related guidance must be confirmed by staff, and decisions must not be made solely on the Service's answers.
• The Company strives to improve answer quality but does not guarantee the accuracy, completeness or fitness for a particular purpose of every answer.
• The Company does not use customers' documents, conversations or call recordings to train AI models, and uses external AI providers on terms under which they do not use them for training either.

Article 10Customer's duty to inform visitors

Customers must make sure visitors on the channels where the Service is used can know the following, and must provide the necessary information about processing visitors' personal data in their own privacy policies.

• That an AI responds in web chat and on the phone. The Service shows by default in the web chat screen that an AI responds and that conversations are recorded.
• That phone and web phone calls are recorded and logged. Customers must announce recording, for example in the greeting at the start of a call.
• That calls transferred to staff are also recorded. Customers must also inform staff who use the staff desk or staff phone transfer.

Article 11Provision and suspension of the Service

The Service is in principle provided 24 hours a day, every day. It may be temporarily suspended for equipment maintenance or replacement, failures, outages of external services, or other unavoidable reasons, with advance notice where possible. The Company does not guarantee that the Service will be uninterrupted or error-free.

Article 12External services

The Service is provided using external services. Outages or policy changes of external services may limit parts of the Service; the Company will notify customers without delay when it becomes aware of such issues and work to reduce their impact. Customers manage their own phone equipment, PBX and websites connected to the Service.

Article 13Changes to the Service

The Company may change the Service's features, AI models or external services for operational or technical reasons. Changes with a significant impact on customers will be announced before they apply, and any change in external services that process personal data will first be reflected in the Privacy Policy.

Article 14Fees

Service fees and settlement are set in a separate agreement between the Company and the customer. The Company lets customers check usage, such as web chat answers, voice and call minutes and document indexing, in the console.

Article 15Company's obligations

The Company complies with applicable laws and these Terms and strives to provide the Service reliably. The Company takes security measures to protect users' personal data and customers' documents, conversations and call recordings, and does not use them for purposes other than providing the Service. However, no transmission or storage over the internet or phone network can be guaranteed to be completely secure.

Article 16User obligations and prohibited conduct

Users must not:

• Use another person's account or misuse account information
• Hack the Service, circumvent security features, or send abnormally large numbers of requests or calls
• Attempt to access another customer's data
• Upload documents they have no right to, or documents containing more personal data of others than necessary
• Upload or enter content that violates laws or public order or infringes others' rights
• Use the Service to replicate AI models or build a competing service

Article 17Rights to documents and data

Rights to documents uploaded by a customer and to conversation records and call recordings generated in the Service belong to the customer. The customer permits the Company to store, copy, convert (indexing, embedding, transcription, etc.) and transmit them to the extent needed to provide the Service, and this permission remains in effect until the service agreement ends and the data is destroyed. The Company does not use them for other purposes or disclose them to third parties without the customer's consent. Rights to the Service itself and to the screens, software and trademarks created by the Company belong to the Company.

Article 18Customer responsibility and indemnity

If a customer breaches these Terms, uploads documents it has no right to, or fails to give visitors the required notices (such as AI response or call recording), and this causes loss to the Company or a third party makes a claim against the Company, the customer must compensate the Company for that loss and reasonable costs of responding. The Company will notify the customer of any such claim without delay and cooperate in the response.

Article 19Restrictions and termination

If a user breaches these Terms, the Company may restrict use of the Service after giving notice. Where there is an urgent security risk, the Company may restrict use first and notify afterward. When the service agreement ends, the Company destroys the customer's documents, conversation records and call recordings according to the procedure agreed with the customer, and the customer must download any data it needs before the agreement ends. Destroyed data remains in disaster recovery backups for up to 30 days before deletion.

Article 20Limitation of liability

The Company compensates customers for damage caused by its intent or negligence. Unless the Company acted with intent or gross negligence, its liability is limited as follows.

• The Company is not liable for damage caused by events beyond its reasonable control, such as natural disasters, war, power outages, outages of external services or government orders.
• The Company is not liable for damage caused by errors in documents uploaded by the customer or by users following AI answers without review.
• The Company is not liable for indirect or special damage such as lost profits or lost data, except where the Company knew or could have known of such damage.
• The Company's total liability does not exceed the fees the customer paid the Company in the 12 months before the damage occurred.

Article 21Governing law and disputes

These Terms are governed by the laws of the Republic of Korea. Disputes related to use of the Service shall in principle be resolved through consultation; if consultation fails, a lawsuit may be filed with the court having jurisdiction under the Civil Procedure Act.

Article 22Contact

For questions about these Terms, please contact contact@aximum.co.kr.