A website AI chatbot that uses your documents for answers
Add the widget to your website with one line of code, and visitors get answers based on the documents you upload. It uses the same documents as the phone channel, so you can manage guidance for both channels together.
Your documents become the basis for answers
- Upload PDF and Word (DOCX) documents and the designated Excel templates
- Excel templates are available for FAQs and table lookups
- No scenarios to build. When something changes, edit the document
Route questions without enough evidence to your team
If it can't find a basis in your documents, it says the question needs checking, then connects an agent or takes contact details. Your staff can review the conversation and the inquiry.
It fits your website
- Set your brand color and greeting
- Available in Korean, English, and Japanese
- Useful for visitors who can't talk on the phone or want to reread information
How setup works
- Upload your guidance documents in the console and set the greeting and tone
- Tell us the website address where the chat should appear, and we register it so the widget opens only there
- Add one line of widget code to your website
- Review visitor questions and AI answers in the conversation history, and update your documents
A checklist for launching a document-based chatbot
Start with information that website visitors may access. Select public pricing, service instructions, and FAQs instead of uploading your entire internal policy library.
- Assign an effective date and an owner to each document so outdated guidance does not conflict with current information
- Prepare 20 common questions with expected answers, rephrased questions, and questions not covered by your documents
- Open the widget on desktop and mobile and test staff handoff and contact collection
- After launch, review unanswered questions, update the documents, and repeat the same tests
Frequently asked questions
Do we have to change our website?
You add one line of code that loads the widget. Anyone with permission to edit your website can do it.
What if the chatbot gives a wrong answer?
It is built to answer from your documents, but we can't guarantee every answer is correct. Review the conversation history, correct your documents, and route important inquiries to your staff.
Does it connect to KakaoTalk?
The axi-live channels today are phone, web call, and website chat. It may not fit if most of your inquiries come through KakaoTalk.
Hear it with your own documents before you decide.
Leave your company name, contact details, and the channels you need. We will review them and explain how to get started and the timeline.