AI phone answering for repeat questions to your main number
Calls about hours, location, pricing, and how things work are answered from the documents you upload. Your staff can focus on the calls that need a person's judgment.
Who it fits
- Businesses that get the same questions by phone many times a day
- Teams whose staff answer calls alongside other work and miss some
- Teams with information documents, or someone who can maintain them
How a call works
- A customer calls your main number and the AI answers first
- It finds the answer in your documents and speaks it
- Configure questions without enough document evidence to go to staff or contact collection
- Call recordings and transcripts stay in the conversation history for review
What it doesn't do
The AI does not change reservations, take orders, or process payments and refunds. It handles information and hands the rest to your staff. It may not fit if you need those tasks automated.
How setup works
- Upload your guidance documents (PDF, DOCX, or the provided Excel templates) in the console
- Use the console voice test to hear the voice and tone the AI uses to answer from your documents
- We check your current phone line setup and connect your main number to the AI phone
- While running, review call history, recordings, transcripts and usage in the console
Compare AI phone answering with real customer questions
Start with 20 recurring questions from last week and five requests that need staff judgment. Use the same set in each trial to compare practical fit as well as voice quality.
- Check answers about opening hours and pricing against your current documents
- Test missing information and refund requests to check that the AI hands over without making unsupported promises
- Test transfers and contact collection both when staff are available and when nobody can answer
- Confirm compatibility with your main number and costs for your expected call volume during the introduction discussion
Frequently asked questions
How is this different from a scripted call bot?
Instead of building scenarios in advance, it answers from the documents you upload. When information changes, you edit the document, and the same documents also answer web chat and web calls.
Can we keep our current main number?
The connection method depends on your current phone line and PBX. Contact us and we will review your setup and explain the options.
Can it take calls in English or Japanese?
Yes. It answers in Korean, English, and Japanese, using the same documents in all three languages.
Hear it with your own documents before you decide.
Leave your company name, contact details, and the channels you need. We will review them and explain how to get started and the timeline.