An AI front desk that answers from only your documents
It finds answers in the documents your company uploads. When the answer isn't there, it doesn't make one up. It hands off to your staff.
Send an inquiry · our team will get back to you
Customer
What time can I check in?
체크인은 몇 시부터 가능한가요?
チェックインは何時からですか？
Is there a special rate for a month-long stay?
AI assistant
Check-in begins at 3 p.m. If you arrive earlier, the front desk can store your luggage.
체크인은 오후 3시부터 가능합니다. 도착이 이른 경우 프런트에서 짐을 맡아 드립니다.
チェックインは午後3時からです。早くお着きの場合は、フロントでお荷物をお預かりします。
I could not find an extended-stay rate in the guide. Please leave your contact details so our team can check and get back to you.
Phone and web chat, same documents, same answers
Source · Hotel guest guide / Check-in
Not in documents → Handed to staff
- Grounded in your documents
- Staff handoff when unsure
- Korean · English · Japanese
Hear the voices callers will hear.
These are pre-recorded samples of the voices used for phone answers. Once you sign up, you choose a voice for each language and hear it right away in the voice test.
- Korean, English, and Japanese voices
- You decide the tone and the voice
- Answers from the same documents as web chat
Voice samplePre-recorded · plays only when pressed
Hello, this is the AI front desk. How can I help you today?
Pre-recorded samples of the voices used for voice answers. They play only when you press the button.
This is how customers ask by phone and web chatExample
- 체크인은 몇 시부터 가능한가요?
- What time can I check in?
- 朝食はどこで食べられますか？
- 투숙객은 주차할 수 있나요?
- Where is breakfast served?
- チェックインは何時からですか？
- 조식은 어디서 먹을 수 있나요?
- Is parking available for guests?
- 한 달 투숙하면 특별요금이 있나요?
axi-live reads the documents your company uploads and answers only from what it finds in them.
Whether customers ask by phone, web call, or web chat, in Korean, English, or Japanese, the answer comes from the same documents.
Ask any way you like. Get the same answer.
All three channels lead to the same AI assistant and the same agent desk. Each one is good at something different.
Best forCustomers who prefer calling, urgent questions
- The AI picks up incoming calls first and answers right away
- Connects to an agent's phone number or the agent desk when needed
- Calls are recorded and kept with the conversation history
Your numberAI assistantAgent's phone
Web call
Best forWebsite visitors, customers abroad
- Visitors call from a link on your site, no phone number needed
- Works in the browser with no app and no international call charges
- The AI answers first, and agents take over in the browser
Site linkAI assistantAgent desk
Best forWhen calling isn't convenient, or to reread details
- Add the widget to your site with one line of code
- Agents pick up the chat as it is, or it collects contact details
- Shows your brand color and greeting, in three languages
Chat widgetAI assistantAgent desk
One link turns your website into a call desk.
Visitors talk to the AI with one tap, and agents take over in the browser when needed.
- 01Add the web call link to your site
- 02Visitors tap it and the AI answers right away
- 03When they ask for a person, it connects to the agent desk
Pick a question.
When it finds support in the documents, it answers with the source. When it doesn't, it hands off to your staff instead of making something up.
Fictional hotel documents · no sound
When a customer asks by phone
When a customer asks on a web call
What time can I check in?
Same answer in web chatAI assistant
Check-in begins at 3 p.m. If you arrive earlier, the front desk can store your luggage.
Source · Hotel guest guide / Check-in
Your team reviews the conversation and the inquiry, then follows up.
Want it to answer like this from your own documents?
Contact usThree things customer service can't afford to miss.
Grounded answers
It answers only from what it finds in the documents you upload, and records which document and which section it came from.
When unsure, your staff
If it finds no basis, it doesn't make up an answer. An agent takes over, or it collects contact details and hands off.
Same answer by phone and chat
By phone, web call, or web chat, in Korean, English, or Japanese, every answer comes from the same documents.
AI answers first. Agents take over.
Requests for a person go straight to your agent desk. If no one can take it, contact details are collected, and every conversation stays on record. Learn how agent handoff works
Live takeover
Agents pick up web chats in the agent desk and answer phone and web calls in the browser.
Hours and callbacks
Set your agents' hours. Outside them, or when no one is free, it collects contact details and hands off.
History and recordings
Review chats, call recordings, and transcripts. Agents search your documents for answers.
Team and usage
Set permissions by member and team. Download monthly usage statements in Excel.
Listen to a real call.
An unedited recording of a real phone call. The AI answers only from the sample document on the right and hands anything the document can't settle to a person.
Not a plausible answer. A grounded one.
If it finds no basis, it doesn't produce an answer. It says confirmation is needed and hands off to your staff.
Upload your documents. The desk is open.
Getting started takes three steps.
Step 1/ 3
Upload your documents
Add product guides, policies, and visitor information. They are prepared for use in answers.
- PDF and Word (DOCX) documents
- FAQ and table lookup templates (Excel)
- Folders and in-preview editing
Step 2/ 3
Set the tone and the voice
Choose a guidance style that fits your company and a voice for each language, then hear it right away in the voice test.
- Set the guidance tone
- Choose Korean, English, and Japanese voices
- Hear them right away in the voice test
Step 3/ 3
Add it to your website
Add the chat widget and a web call link. Visitors ask or call right on the page.
- Paste the widget code
- Add the web call link
- Match your brand
- 3languages한국어 · English · 日本語
- 3channelsPhone · Web call · Website web chat
- 1sourceDocuments you upload
Frequently asked questions
If you don't see your question here, send us an inquiry. Our team will get back to you.
Go to contact formWhich documents can I use?
PDF, Word (DOCX), and supported Excel templates are available. We provide an FAQ template and a table lookup template, which you can download from your workspace.
What if my documents do not contain an answer?
When no supporting information is found, it doesn't make up an answer. It explains that confirmation is needed, then connects an agent or collects contact details and hands off. Your team can review the conversation and the inquiry.
Can an agent take over the conversation?
Yes. When a customer asks for a person, a request appears on the agent desk. Agents pick up the web chat as it is, or answer phone and web calls in the browser. Outside your hours, or when no agent is available, it collects contact details and hands off.
Do phone, web call, and web chat use the same information?
Yes. Spoken answers on phone and web call, and web chat answers, all come from the same documents. You get the same answer wherever you ask.
What is a web call?
A spoken consultation that visitors start from your website, with no phone number needed. Add the link, and visitors talk to the AI in their browser and reach an agent when needed. Any computer or phone with a microphone works.
Which languages are supported?
Korean, English, and Japanese. All three answer from the same documents, and you choose a voice for each language in your workspace.
Considering axi-live? Just ask.
Tell us your company name, contact details, and the channels you need. Our team will get back to you with setup steps and timing.
Prefer to call? 070-7919-1673
Prefer email? contact@aximum.co.kr
Your inquiry has been sent
Our team will review it and contact you with setup steps and timing.
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