/* 기존 콘솔의 Pretendard·보라색 토큰을 유지하고, 통화와 자료를 각각 독립 스크롤한다. */
.tenant-theme .tenant-content:has(.staff-desk) { max-width: none; padding: 1rem; }
.staff-desk { --desk-surface: var(--tenant-control-surface, #fff); }
.staff-desk-reception, .staff-desk-panel-heading, .staff-desk-call-controls, .staff-desk-pages { display: flex; align-items: center; gap: .65rem; }
/* 위쪽 막대 한 줄(2026-11-11): 제목 | 채널 탭 | 수신 상태·안내·버튼 | 상담원 계정. 칸이 좁으면 줄을 바꾼다. 랜딩 모형은 이 막대를 쓰지 않는다. */
.staff-desk-toolbar { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem .75rem; margin-bottom: .5rem; padding: .4rem .6rem; flex-shrink: 0;
  border: 1px solid var(--color-line); border-radius: var(--ui-radius-panel); background: var(--desk-surface); }
.staff-desk-toolbar .page-title { font-size: 1rem; line-height: 1.5; white-space: nowrap; }
.staff-desk-toolbar > :is(.staff-chat-tabs, .staff-desk-reception) { padding-left: .75rem; border-left: 1px solid var(--color-line); }
.staff-desk-toolbar .staff-chat-tabs { padding-bottom: 0; }
@media (max-width: 1023px) { .staff-desk-toolbar > :is(.staff-chat-tabs, .staff-desk-reception) { padding-left: 0; border-left: 0; } }
.staff-desk-account { display: flex; align-items: center; gap: .5rem; font-size: .8125rem; }
.staff-desk-account-name { color: var(--color-muted); }
.staff-desk [hidden] { display: none !important; }
/* 버튼, 입력칸, 카드 모양은 콘솔 공통 정의(app/assets/tailwind/application.css, 2026-11-10)가 데스크와 같은 값으로 정한다. */
.tenant-theme .staff-desk-plugin .card { padding: .75rem; }
.staff-desk-reception { padding: .5rem .75rem; margin-bottom: .5rem; flex-shrink: 0; border: 1px solid var(--color-line); border-radius: var(--ui-radius-panel); background: var(--desk-surface); flex-wrap: wrap; }
.staff-desk-reception-copy { flex: 1; min-width: min(100%, 16rem); }
.staff-desk-status { display: flex; align-items: center; gap: .5rem; font-size: 1rem; line-height: 1.5; font-weight: 650; }
.staff-desk-status::before { content: ""; width: .65rem; height: .65rem; flex-shrink: 0; border-radius: 50%; background: #9ca3af; }
.staff-desk-reception-hint { margin-top: .1rem; font-size: .75rem; line-height: 1.6; color: var(--color-muted); }
.staff-desk[data-reception="ready"] .staff-desk-reception { background: #f0fdf4; border-color: #86bda0; }
.staff-desk[data-reception="ready"] .staff-desk-status { color: #166534; }
.staff-desk[data-reception="ready"] .staff-desk-status::before { background: #15803d; }
.staff-desk[data-reception="connecting"] .staff-desk-status::before,
.staff-desk[data-reception="call_connecting"] .staff-desk-status::before,
.staff-desk[data-reception="ending"] .staff-desk-status::before { background: #b45309; }
.staff-desk[data-reception="connected"] .staff-desk-status::before { background: var(--color-brand-600); }
.staff-desk[data-reception="disconnected"] .staff-desk-reception { background: #fef2f2; border-color: #fca5a5; }
.staff-desk[data-reception="disconnected"] .staff-desk-status { color: #991b1b; }
.staff-desk[data-reception="disconnected"] .staff-desk-status::before { background: #b91c1c; }
/* 막대 안의 수신 상태: 카드 대신 알약(상태 색은 위 규칙 그대로) 옆에 한 줄 안내(넘치면 말줄임, 전체는 title). */
.staff-desk .staff-desk-toolbar .staff-desk-reception { flex: 1; flex-wrap: nowrap; gap: .5rem; min-width: min(100%, 22rem); margin: 0; padding-block: 0; padding-right: 0;
  border-block: 0; border-right: 0; border-left-color: var(--color-line); border-radius: 0; background: none; }
.staff-desk-toolbar .staff-desk-reception-copy { display: flex; align-items: center; gap: .6rem; min-width: 0; }
.staff-desk-toolbar .staff-desk-reception > .btn { flex-shrink: 0; }
.staff-desk-toolbar .staff-desk-status { flex-shrink: 0; padding: .1rem .6rem; border-radius: 1rem; background: var(--color-canvas); font-size: .8125rem; white-space: nowrap; }
.staff-desk[data-reception="ready"] .staff-desk-toolbar .staff-desk-status { background: #f0fdf4; }
.staff-desk[data-reception="disconnected"] .staff-desk-toolbar .staff-desk-status { background: #fef2f2; }
.staff-desk-toolbar .staff-desk-reception-hint { margin: 0; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
@media (max-width: 1023px) { .staff-desk .staff-desk-toolbar .staff-desk-reception { padding-left: 0; border-left: 0; } }
/* 통화를 고르기 전 현재 상담 칸(2026-11-11): 통화 모니터의 회색 상자와 '통화를 선택해 주세요' 대신 다음 할 일 한 줄. 랜딩 모형은 바꾸지 않는다. */
.staff-desk-pick-call { display: none; }
.staff-desk[data-controller~="staff-desk"]:not([data-has-call="true"]) .staff-desk-pick-call { display: grid; flex: 1; place-content: center; justify-items: center; gap: .35rem;
  padding: 2rem 1rem; text-align: center; color: var(--color-muted); font-size: .8125rem; }
.staff-desk[data-controller~="staff-desk"]:not([data-has-call="true"]) .staff-desk-conversation .live-call-monitor { display: none; }
.staff-desk-pick-call strong { color: var(--color-ink); font-size: .875rem; font-weight: 650; }
.staff-desk-pick-call p { display: none; }
.staff-desk[data-reception="ready"] .staff-desk-pick-call-ready, .staff-desk[data-reception="offline"] .staff-desk-pick-call-offline { display: block; }
.staff-desk:not([data-has-call="true"]) .live-call-monitor-toolbar { display: none; }
.staff-desk-notice, .staff-desk-error { padding: .45rem .75rem; margin-bottom: .5rem; border-left: 3px solid var(--color-line); font-size: .8125rem; }
.staff-desk-error { border-color: #b91c1c; color: #991b1b; background: #fef2f2; }
.staff-desk-workspace { display: grid; grid-template-columns: var(--desk-queue-width, minmax(10rem, .6fr)) var(--desk-conversation-width, minmax(0, 1fr)) minmax(0, 2fr); border: 1px solid var(--color-line); border-radius: var(--ui-radius-panel); overflow: hidden; background: var(--desk-surface); min-height: 38rem; height: calc(100dvh - 7rem); }
/* 넓은 화면: 통화 중 보는 현재 상담 칸과 도구 칸을 같은 폭으로, 연결 요청은 15rem(2026-11-11). 랜딩 모형은 위 비율 그대로. */
@media (min-width: 1024px) {
  .staff-desk[data-controller~="staff-desk"] .staff-desk-workspace { grid-template-columns: var(--desk-queue-width, 15rem) var(--desk-conversation-width, minmax(0, 1fr)) minmax(0, 1fr); }
}
.staff-desk-queue, .staff-desk-conversation, .staff-desk-knowledge { min-width: 0; min-height: 0; display: flex; flex-direction: column; }
.staff-desk-queue, .staff-desk-conversation { border-right: 1px solid var(--color-line); }
.staff-desk-panel-heading { justify-content: space-between; padding: .35rem .75rem; min-height: 2.5rem; flex-shrink: 0; border-bottom: 1px solid var(--color-line); }
.staff-desk-panel-heading h2 { font-weight: 650; font-size: .875rem; }
.staff-desk-queue > .staff-desk-panel-heading { gap: .35rem; padding-inline: .5rem; }
.staff-desk-panel-toggle { display: inline-flex; align-items: center; justify-content: center; width: 1.875rem; height: 1.875rem; flex-shrink: 0; margin-left: auto; border-radius: var(--ui-radius-control); color: var(--color-muted); cursor: pointer; }
.staff-desk-panel-toggle:hover { color: var(--color-brand-700); background: var(--color-brand-50); }
.staff-desk-panel-toggle:focus-visible { outline: 2px solid var(--color-brand-600); outline-offset: 2px; }
.staff-desk-workspace:has(> .staff-desk-queue[data-desk-panel-collapsed-value="true"]) { --desk-queue-width: 3rem; }
.staff-desk-workspace:has(> .staff-desk-conversation[data-desk-panel-collapsed-value="true"]) { --desk-conversation-width: 3rem; }
.staff-desk-workspace > [data-desk-panel-collapsed-value="true"] > :not(.staff-desk-panel-heading) { display: none !important; }
.staff-desk-workspace > [data-desk-panel-collapsed-value="true"] > .staff-desk-panel-heading { flex-direction: column; justify-content: flex-start; height: 100%; padding: .5rem .25rem; border-bottom: 0; }
.staff-desk-workspace > [data-desk-panel-collapsed-value="true"] h2 { writing-mode: vertical-rl; margin-top: .5rem; }
[data-desk-panel-collapsed-value="true"] .staff-desk-panel-toggle { order: -1; margin: 0; }
[data-desk-panel-collapsed-value="true"] .staff-desk-panel-toggle svg { transform: rotate(180deg); }

.staff-desk-count { border-radius: 1rem; padding: .1rem .5rem; color: var(--color-brand-700); background: var(--color-brand-50); font-size: .75rem; }
.staff-desk-hint { font-size: .75rem; color: var(--color-muted); line-height: 1.6; }
.staff-desk-queue > .staff-desk-hint { padding: .8rem 1rem 0; }
.staff-desk-empty { font-size: .8125rem; color: var(--color-muted); padding: 1rem .75rem; line-height: 1.7; }
.staff-desk-requests { overflow-y: auto; min-height: 0; flex: 1; padding: .4rem; }
.staff-desk-request { padding: .5rem .6rem; border: 1px solid var(--color-line); border-radius: var(--ui-radius-control); margin-bottom: .4rem; }
.staff-desk-request[data-selected="true"] { border-color: var(--color-brand-600); background: var(--color-brand-50); }
.staff-desk-request-select { display: grid; gap: .15rem; text-align: left; width: 100%; cursor: pointer; margin-bottom: .45rem; }
.staff-desk-request-select strong { font-size: .875rem; font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
.staff-desk-request-select span, .staff-desk-request-select time { font-size: .75rem; color: var(--color-muted); }
.staff-desk-request > .btn { width: 100%; }
.staff-desk-pages { justify-content: space-between; padding: .4rem; border-top: 1px solid var(--color-line); margin-top: auto; }
.staff-desk-conversation .live-call-monitor { flex: 1; min-height: 0; display: flex; flex-direction: column; padding: .5rem; }
.staff-desk-conversation .live-call-monitor-grid { flex: 1; min-height: 0; display: flex; align-items: stretch; }
.staff-desk-conversation .live-call-monitor-detail { flex: 1; min-width: 0; min-height: 0; border: 0; border-radius: var(--ui-radius-control); box-shadow: none; padding: 0; display: flex; flex-direction: column; }
.staff-desk-conversation .live-call-monitor-messages { min-height: 0; height: 0; max-height: none; flex: 1 1 0; }
.staff-desk-conversation .live-call-monitor-toolbar,
.staff-desk-conversation .live-call-monitor-detail-heading,
.staff-desk-conversation .live-call-monitor-note,
.staff-desk-conversation > header,
.staff-desk-call-controls { flex-shrink: 0; }
.staff-desk-conversation .live-call-monitor-detail-heading { overflow-wrap: anywhere; }
.staff-desk-conversation .live-call-monitor-messages { padding: .5rem; }
.staff-desk-call-controls { border-top: 1px solid var(--color-line); padding: .5rem; flex-wrap: wrap; }
.staff-desk-end { margin-left: auto; background: #b91c1c; color: white; }
.staff-desk-end:hover { background: #991b1b; }
.staff-desk-knowledge turbo-frame { display: block; overflow: auto; min-height: 0; flex: 1; }
.staff-desk-search { display: flex; gap: .4rem; padding: .5rem .75rem; border-bottom: 1px solid var(--color-line); }
.staff-desk-search .field-input { min-width: 0; }
.staff-desk-document-link { display: flex; gap: .6rem; align-items: center; padding: .55rem .75rem; border-bottom: 1px solid var(--color-line); font-size: .8125rem; }
.staff-desk-document-link:hover { background: var(--color-brand-50); }
.staff-desk-document-link span { flex: 1; overflow-wrap: anywhere; }
.staff-desk-search-status { padding: .3rem .75rem; font-size: .75rem; color: var(--color-muted); min-height: 1.5rem; }
.staff-desk-search-status.is-alert { color: #b91c1c; }
.staff-desk-search-result { display: flex; flex-wrap: wrap; align-items: center; gap: .35rem .5rem; min-width: 0; }
.staff-desk-search-result strong { font-weight: 600; }
.staff-desk-search-result .staff-desk-search-excerpt { flex-basis: 100%; font-size: .8125rem; line-height: 1.7; color: var(--color-muted); }
.staff-desk-related { font-size: var(--ui-text-meta); color: var(--color-brand-700); background: var(--color-brand-50); padding: .1rem .35rem; border-radius: var(--ui-radius-tag); }
.staff-desk-search-excerpt mark { background: #fef08a; color: var(--color-ink); }
.staff-desk-back { display: inline-flex; gap: .4rem; align-items: center; font-size: .8125rem; padding: .55rem .75rem; color: var(--color-brand-700); }
.staff-desk-document-body { padding: 0 .75rem 1rem; overflow-wrap: anywhere; }
.staff-desk-document-body h3 { font-size: 1rem; font-weight: 650; margin-bottom: .6rem; }
.staff-desk-document-body .document-reader-find { padding: .5rem 0; }
.staff-desk-document-body .document-markdown { font-size: .875rem; line-height: 1.85; }
.staff-desk-knowledge .staff-desk-hint { padding: .5rem .75rem; }
/* 오른쪽 칸 탭(desk-plugin-tabs): 문서와 플러그인 탭. 패널은 칸의 남은 높이를 채운다. */
.staff-desk-side-panel { display: flex; flex-direction: column; flex: 1; min-height: 0; }
.staff-desk-side-panel[hidden] { display: none; }
.staff-desk-panel-heading:has(> .staff-desk-side-tabs) { padding-block: 0; align-items: stretch; }
.staff-desk-side-tabs { display: flex; gap: .9rem; min-width: 0; overflow-x: auto; overflow-y: hidden; scrollbar-width: none; }
.staff-desk-side-tab { display: inline-flex; align-items: center; gap: .3rem; padding: 0 .1rem; border-top: 2px solid transparent; border-bottom: 2px solid transparent; font-size: .8125rem; font-weight: 600; color: var(--color-muted); white-space: nowrap; }
.staff-desk-side-tab[aria-selected="true"] { border-bottom-color: var(--tenant-accent, var(--color-brand-600)); color: var(--color-ink); }
.staff-desk-side-tab:hover { color: var(--color-ink); }
.staff-desk-side-tab:focus-visible { outline: 2px solid var(--color-brand-600); outline-offset: 2px; }
.staff-desk-plugin { display: flex; flex-direction: column; gap: .5rem; padding: .6rem .75rem; font-size: .8125rem; container-type: inline-size; }
.staff-desk-knowledge .staff-desk-plugin .staff-desk-hint, .staff-desk-plugin .staff-desk-search-status { padding: 0; min-height: 0; }
.staff-desk-plugin-heading { font-size: .8125rem; font-weight: 650; }
.staff-desk-bookings { border-top: 1px solid var(--color-line); }
.staff-desk-bookings:empty { border-top: 0; }
.staff-desk-booking { display: grid; grid-template-columns: minmax(0, 1fr) auto; column-gap: .5rem; row-gap: .1rem; align-items: center; padding: .4rem 0; border-bottom: 1px solid var(--color-line); }
.staff-desk-booking > :not(.staff-desk-booking-actions) { grid-column: 1; }
.staff-desk-booking > .staff-desk-booking-actions { grid-column: 2; grid-row: 1 / span 2; }
.staff-desk-booking span { color: var(--color-muted); overflow-wrap: anywhere; }
.staff-desk-booking-actions { display: flex; flex-wrap: wrap; gap: .35rem; }
.staff-desk-booking-new summary { cursor: pointer; font-size: .8125rem; font-weight: 600; }
.staff-desk-booking-form { display: grid; grid-template-columns: repeat(auto-fit, minmax(8.5rem, 1fr)); gap: .4rem .5rem; margin-top: .4rem; }
.staff-desk-booking-form > :is(p, button, .staff-desk-form-wide) { grid-column: 1 / -1; }
.staff-desk-booking-form > button { justify-self: start; }
.staff-desk-booking-form label { display: grid; gap: .15rem; min-width: 0; }
.staff-desk-booking-form label span { font-size: var(--ui-text-meta); color: var(--color-muted); }
/* ecforce 고객 조회: 칸 셋과 조회 버튼을 한 줄에. 칸이 좁으면 버튼이 다음 줄로 내려간다. */
.staff-desk-lookup-form { display: grid; grid-template-columns: repeat(3, minmax(6rem, 1fr)) auto; gap: .4rem .5rem; align-items: end; }
.staff-desk-lookup-form label { display: grid; gap: .15rem; min-width: 0; }
.staff-desk-lookup-form label span { font-size: var(--ui-text-meta); color: var(--color-muted); }
.staff-desk-lookup-form > p { grid-column: 1 / -1; }
@container (max-width: 26rem) { .staff-desk-lookup-form { grid-template-columns: repeat(auto-fit, minmax(7rem, 1fr)); } }
/* ecforce 기록 버튼(배송 상태, 최근 주문, 정기배송, 포인트): 테두리 하나로 붙인 한 줄. 누른 버튼만 옅은 색과 밑줄.
   칸 사이 선은 왼쪽 그림자로 그려 줄이 바뀌어도 맨 앞 칸에 선이 남지 않는다(상자 밖은 잘린다). */
.staff-desk-segment { display: flex; flex-wrap: wrap; border: 1px solid var(--tenant-line-strong, #d6d3d1); border-radius: var(--ui-radius-control); overflow: hidden; }
.tenant-theme .staff-desk .staff-desk-segment > .staff-desk-chip { flex: 1 1 auto; border: 0; border-radius: 0; background: var(--desk-surface); color: var(--color-muted); box-shadow: -1px 0 0 var(--color-line); }
.tenant-theme .staff-desk .staff-desk-segment > .staff-desk-chip[aria-pressed="true"] { background: var(--color-brand-50); color: var(--tenant-accent, var(--color-brand-700));
  box-shadow: -1px 0 0 var(--color-line), inset 0 -2px 0 var(--tenant-accent, var(--color-brand-600)); }
.tenant-theme .staff-desk .staff-desk-segment > .staff-desk-chip:hover:not(:disabled) { color: var(--tenant-accent, var(--color-brand-700)); }
.staff-desk-plugin .staff-desk-error { margin-bottom: 0; }
/* 예약 탭의 날짜별 보기: 하루씩 넘기고, 빈 시간은 작은 칸으로 늘어놓는다. */
.staff-desk-day { display: flex; flex-direction: column; gap: .35rem; }
.staff-desk-day-nav { display: flex; align-items: center; gap: .25rem; }
.staff-desk-day-nav h3 { margin-right: auto; }
/* 날짜 글자는 누르면 달력이 열리는 버튼이다. 날짜 칸은 보이지 않게 두되 달력이 그 자리에서 열리게 크기만 남긴다. */
.staff-desk-day-pick { position: relative; display: inline-flex; }
.staff-desk-day-label { display: inline-flex; align-items: center; justify-content: center; gap: .3rem; min-width: 6.5rem; padding: .2rem .4rem;
  border: 0; border-radius: .375rem; background: transparent; font-size: .8125rem; font-weight: 600; font-variant-numeric: tabular-nums; cursor: pointer; }
.staff-desk-day-label:hover { background: var(--color-canvas); }
.staff-desk-day-label:focus-visible { outline: 2px solid var(--color-brand-600); outline-offset: 1px; }
.staff-desk-day-label svg { color: var(--color-muted); }
.staff-desk-day-picker { position: absolute; inset: auto 0 0; width: 100%; height: 1px; opacity: 0; pointer-events: none; }
.staff-desk-slots { display: flex; flex-wrap: wrap; gap: .3rem; }
.staff-desk-slot { padding: .1rem .45rem; border: 1px solid var(--color-line); border-radius: var(--ui-radius-tag); font-size: .75rem; font-variant-numeric: tabular-nums; background: var(--desk-surface); }
button.staff-desk-slot { cursor: pointer; }
button.staff-desk-slot:hover, button.staff-desk-slot:focus-visible { border-color: var(--tenant-accent, var(--color-brand-600)); color: var(--tenant-accent, var(--color-brand-700)); }
.staff-desk-plugin-link { font-size: .8125rem; color: var(--color-muted); text-decoration: underline; }
.staff-desk-record dl { display: grid; grid-template-columns: max-content 1fr; gap: .2rem .75rem; font-size: .8125rem; }
.staff-desk-record dt { color: var(--color-muted); }
.staff-desk-record dd { overflow-wrap: anywhere; }
.staff-desk-record-heading { font-size: .75rem; font-weight: 650; color: var(--color-muted); }
/* 찾은 고객 한 명: 머리(이름·가나·상태 / 번호·전화·메일), 늘 보일 칸, 기록 버튼, 주소. */
.staff-desk-customer { display: grid; gap: .6rem; padding: .6rem 0; border-bottom: 1px solid var(--color-line); }
.staff-desk-customer-name { display: flex; align-items: baseline; gap: .5rem; min-width: 0; }
.staff-desk-customer-name strong { font-size: .9375rem; font-weight: 700; overflow-wrap: anywhere; }
.staff-desk-customer-kana { color: var(--color-muted); font-size: .75rem; }
.staff-desk-customer-name .staff-desk-badge { margin-left: auto; align-self: center; }
.staff-desk-customer-head .staff-desk-record-sub { margin-top: .1rem; font-size: .75rem; overflow-wrap: anywhere; }
.staff-desk-customer-body > details > summary { width: fit-content; margin-top: .3rem; cursor: pointer; color: var(--color-muted); font-size: .75rem; }
.staff-desk-customer-body > details > dl, .staff-desk-address-fold > dl { margin-top: .25rem; }
/* 늘 보일 칸과 기록의 칸 줄: 칸마다 이름표 위, 값 아래. 칸 앞의 세로선으로 나누고, 좁으면 다음 줄로 넘긴다. */
.staff-desk-plugin dl:is(.staff-desk-customer-facts, .staff-desk-record-fields) { grid-template-columns: repeat(auto-fit, minmax(6.5rem, 1fr)); gap: .35rem .5rem; }
:is(.staff-desk-customer-facts, .staff-desk-record-fields) > div { min-width: 0; padding-left: .5rem; border-left: 2px solid var(--color-line); }
:is(.staff-desk-customer-facts, .staff-desk-record-fields) dt { font-size: .75rem; }
:is(.staff-desk-customer-facts, .staff-desk-record-fields) dd { font-variant-numeric: tabular-nums; }
.staff-desk-customer-facts dd { font-weight: 600; }
/* 청구지 한 줄, 같은 배송지 한 줄, 다른 배송지는 접힌 한 줄. */
.staff-desk-customer-addresses { display: grid; gap: .45rem; }
.staff-desk-address-line { font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
.staff-desk-address-same { color: var(--color-muted); font-size: .75rem; }
.staff-desk-address-fold > summary { display: flex; flex-wrap: wrap; align-items: baseline; gap: 0 .5rem; cursor: pointer; list-style: none; }
.staff-desk-address-fold > summary::-webkit-details-marker { display: none; }
.staff-desk-address-fold > summary::after { content: "›"; margin-left: auto; color: var(--color-muted); transition: transform .15s; }
.staff-desk-address-fold[open] > summary::after { transform: rotate(90deg); }
.staff-desk-address-fold > summary .staff-desk-record-heading { flex-basis: 100%; }
.staff-desk-address-fold > summary .staff-desk-address-line { flex: 1; min-width: 0; }
/* 기록 묶음: 회색 머리 줄이 있는 테두리 상자, 한 건은 두 줄(언제·상태·금액 / 손님이 묻는 칸)과 '자세히'. */
.staff-desk-record-output:not(:empty) { margin-top: .45rem; }
.staff-desk-record-box { border: 1px solid var(--color-line); border-radius: var(--ui-radius-control); overflow: hidden; background: var(--desk-surface); }
.staff-desk-record-title { padding: .3rem .6rem; background: var(--tenant-tint, #f1f1ef); border-bottom: 1px solid var(--color-line); font-size: .8125rem; font-weight: 600; }
.staff-desk-record-box > .staff-desk-hint { padding: .4rem .6rem; }
.staff-desk-record-row { display: grid; gap: .15rem; padding: .4rem .6rem; }
.staff-desk-record-row + .staff-desk-record-row { border-top: 1px solid var(--color-line); }
.staff-desk-record-main { display: flex; align-items: center; gap: .4rem; min-width: 0; }
.staff-desk-record-main strong { font-variant-numeric: tabular-nums; }
/* 상품 이름은 길 수 있어 한 줄로 자른다(전체는 마우스를 올리거나 펼치면 보인다). */
.staff-desk-record-product { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
/* 맨 위 한 건(손님이 주로 묻는 기록)은 크게, 이전 기록은 접힌 한 줄씩. */
.staff-desk-record-featured { gap: .2rem; padding: .55rem .6rem; }
.staff-desk-record-featured .staff-desk-record-product { font-size: .875rem; white-space: normal; }
/* 맨 위 기록의 상품 사진(56px). 불러오는 동안은 옅은 바탕만 보인다. */
.staff-desk-record-image { flex: none; width: 56px; height: 56px; border: 1px solid var(--color-line); border-radius: var(--ui-radius-control); object-fit: cover; background: var(--color-canvas); }
/* 조회 중 표시. 글자 뒤에 작은 원이 돈다. */
.staff-desk-spinner { display: inline-block; width: .75rem; height: .75rem; margin-left: .4rem; vertical-align: -.125rem; border: 2px solid currentColor; border-right-color: transparent; border-radius: 50%; animation: staff-desk-spin .8s linear infinite; }
@keyframes staff-desk-spin { to { transform: rotate(360deg); } }
@media (prefers-reduced-motion: reduce) { .staff-desk-spinner { animation: none; } }
.staff-desk-record-earlier { padding: .35rem .6rem .15rem; border-top: 1px solid var(--color-line); color: var(--color-muted); font-size: .75rem; font-weight: 600; }
.staff-desk-record-compact { padding: 0; }
.staff-desk-record-compact > summary { display: flex; align-items: center; gap: .5rem; padding: .3rem .6rem; cursor: pointer; list-style: none; }
.staff-desk-record-compact > summary::-webkit-details-marker { display: none; }
.staff-desk-record-compact > summary::after { content: "›"; color: var(--color-muted); transition: transform .15s; }
.staff-desk-record-compact[open] > summary::after { transform: rotate(90deg); }
.staff-desk-record-compact > summary:hover { background: var(--color-canvas); }
.staff-desk-record-compact > dl { padding: .1rem .6rem .5rem; }
.staff-desk-record-date { flex-shrink: 0; min-width: 5.4rem; color: var(--color-muted); font-variant-numeric: tabular-nums; white-space: nowrap; }
.staff-desk-record-box dl { display: grid; grid-template-columns: max-content 1fr; gap: .2rem .75rem; font-size: .8125rem; }
.staff-desk-record-box dt { color: var(--color-muted); }
/* 칸이 좁으면 이름표 위, 값 아래로 쌓아 값이 한두 글자 폭으로 눌리지 않게 한다. */
@container (max-width: 20rem) {
  .staff-desk-record dl, .staff-desk-record-box dl { grid-template-columns: minmax(0, 1fr); row-gap: 0; }
  .staff-desk-record dd, .staff-desk-record-box dd { margin-bottom: .3rem; }
}
.staff-desk-record-box dd { overflow-wrap: anywhere; }
.staff-desk-record-box dd a { color: var(--tenant-accent, var(--color-brand-700)); text-decoration: underline; }
.staff-desk-record-amount { margin-left: auto; font-weight: 600; font-variant-numeric: tabular-nums; white-space: nowrap; }
.staff-desk-record-sub { display: flex; flex-wrap: wrap; gap: .1rem .7rem; color: var(--color-muted); font-variant-numeric: tabular-nums; }
.staff-desk-record-sub a { color: var(--tenant-accent, var(--color-brand-700)); text-decoration: underline; }
.staff-desk-record-row details summary { width: fit-content; cursor: pointer; color: var(--color-muted); font-size: .75rem; }
.staff-desk-record-row details dl { margin-top: .25rem; }
/* 진행 단계(주문 → 발송 → 도착): 점과 이어지는 선. 끝난 단계는 채운 점, 지금 단계는 테두리만 색이 있는 점. */
.staff-desk-record-steps { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); margin: .2rem 0 .1rem; padding: 0; list-style: none; }
.staff-desk-record-steps li { position: relative; min-width: 0; padding: .85rem .3rem 0 0; color: var(--color-muted); font-size: .75rem; }
.staff-desk-record-steps li::before { content: ""; position: absolute; top: .1rem; left: 0; width: .6rem; height: .6rem; border: 2px solid var(--tenant-line-strong, #d6d3d1); border-radius: 50%; background: var(--desk-surface); }
.staff-desk-record-steps li::after { content: ""; position: absolute; top: .325rem; left: .85rem; right: .25rem; height: 2px; background: var(--color-line); }
.staff-desk-record-steps li:last-child::after { display: none; }
.staff-desk-record-steps li.done::before { border-color: var(--tenant-accent, var(--color-brand-600)); background: var(--tenant-accent, var(--color-brand-600)); }
.staff-desk-record-steps li.done::after { background: var(--tenant-accent, var(--color-brand-600)); }
.staff-desk-record-steps li.now::before { border-color: var(--tenant-accent, var(--color-brand-600)); }
.staff-desk-record-steps b { display: block; color: var(--color-ink); font-size: .8125rem; font-weight: 600; font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
/* 배송 추적: 송장 칸 아래의 옅은 상자. 최신 상태(색)·일시·장소, 택배사 설명, 그 전 이력, 택배사 이름과 택배사 화면 링크. */
.staff-desk-track { display: grid; gap: .2rem; padding: .4rem .5rem; border-radius: var(--ui-radius-control); background: var(--color-canvas); font-size: .75rem; }
.staff-desk-track:has(> button:only-child) { padding: 0; background: none; }
.staff-desk-track > button { justify-self: start; }
.staff-desk-track > .staff-desk-hint { padding: 0; }
.staff-desk-track-now { display: flex; flex-wrap: wrap; align-items: baseline; gap: 0 .6rem; font-size: .8125rem; font-variant-numeric: tabular-nums; }
.staff-desk-track-now strong { color: var(--tenant-accent, var(--color-brand-700)); }
.staff-desk-track-now span, .staff-desk-track-summary, .staff-desk-track-source { color: var(--color-muted); }
.staff-desk-track-history { margin: 0; padding: 0; list-style: none; color: var(--color-muted); }
.staff-desk-track-history li { display: grid; grid-template-columns: 6.5rem minmax(0, 1fr) minmax(0, 1fr); gap: .5rem; font-variant-numeric: tabular-nums; }
.staff-desk-track-source { display: flex; flex-wrap: wrap; gap: 0 .6rem; }
.staff-desk-track-source a { color: var(--tenant-accent, var(--color-brand-700)); text-decoration: underline; }
.staff-desk-record-compact > .staff-desk-track { margin: 0 .6rem .5rem; }
.staff-desk-badge { padding: 0 .35rem; border-radius: var(--ui-radius-tag); background: var(--color-brand-50); color: var(--color-brand-700); font-size: .75rem; white-space: nowrap; }
@media (min-width: 1024px) and (min-height: 600px) {
  .tenant-theme main:has(.staff-desk) { display: flex; flex-direction: column; height: 100dvh; min-height: 0; }
  .tenant-theme .tenant-content:has(.staff-desk) { display: flex; flex-direction: column; flex: 1; min-height: 0; }
  .staff-desk { display: flex; flex-direction: column; flex: 1; min-height: 0; }
  .staff-desk-error { flex-shrink: 0; }
  .staff-desk-workspace { flex: 1; min-height: 0; height: auto; }
}
@media (max-width: 1023px) {
  .staff-desk-workspace { grid-template-columns: var(--desk-queue-width, 12rem) var(--desk-conversation-width, minmax(18rem, 1fr)); height: auto; max-height: none; }
  .staff-desk-conversation { border-right: 0; height: 40rem; min-height: 0; }
  .staff-desk-conversation[data-desk-panel-collapsed-value="true"] { height: auto; }
  .staff-desk-knowledge { grid-column: 1 / -1; border-top: 1px solid var(--color-line); min-height: 25rem; max-height: 40rem; }
  .staff-desk-queue { max-height: 40rem; }
}
/* 중간 폭에서 '현재 상담'을 접으면 문서 검색 칸을 그 옆으로 올려 남은 폭을 모두 쓴다.
   접은 두 칸(각 3rem) 아래에 걸쳐 약 96px 로 좁아지고 오른쪽은 비던 것(2026-11-10). */
@media (min-width: 641px) and (max-width: 1023px) {
  .staff-desk-workspace:has(> .staff-desk-conversation[data-desk-panel-collapsed-value="true"]) { grid-template-columns: var(--desk-queue-width, 12rem) 3rem minmax(0, 1fr); }
  .staff-desk-workspace:has(> .staff-desk-conversation[data-desk-panel-collapsed-value="true"]) > .staff-desk-knowledge { grid-column: auto; border-top: 0; }
}
@media (max-width: 640px) {
  .staff-desk-workspace { display: flex; flex-direction: column; }
  .staff-desk-queue { max-height: 22rem; border-right: 0; border-bottom: 1px solid var(--color-line); }
  .staff-desk-conversation { height: 35rem; flex: none; }
  .staff-desk-panel-heading > .staff-desk-hint { display: none; }
  .staff-desk-workspace > [data-desk-panel-collapsed-value="true"] > .staff-desk-panel-heading { flex-direction: row; align-items: center; height: auto; padding: .75rem 1rem; }
  .staff-desk-workspace > [data-desk-panel-collapsed-value="true"] h2 { writing-mode: horizontal-tb; margin-top: 0; }
  [data-desk-panel-collapsed-value="true"] .staff-desk-panel-toggle { order: initial; margin-left: auto; }
}

/* 시간 제한을 끄면 값은 유지하면서 입력과 전송을 함께 막는다. */
.staff-hours-times:disabled { opacity: .5; }
.tenant-theme .staff-hours-times:disabled .field-input { background: #e7e9e4; color: #6b7280; cursor: not-allowed; }

.staff-chat-tabs { display: flex; gap: .4rem; padding-bottom: .5rem; }
.staff-chat-tabs [aria-pressed="true"] { border-color: var(--color-brand-600); color: var(--color-brand-700); background: var(--color-brand-50); }
.staff-desk-channel-panel { display: flex; flex-direction: column; flex: 1; min-height: 0; min-width: 0; }
.staff-desk-channel-panel[hidden] { display: none; }
.staff-desk-channel-panel > .staff-desk-hint { padding: .5rem .75rem; }
.staff-chat-request { display: grid; gap: .15rem; width: 100%; padding: .5rem .6rem; border: 1px solid var(--color-line); border-radius: var(--ui-radius-control); margin-bottom: .4rem; text-align: left; cursor: pointer; overflow-wrap: anywhere; }
.staff-chat-request[data-selected="true"] { background: var(--color-brand-50); border-color: var(--color-brand-600); }
.staff-chat-request strong { font-size: .875rem; }
.staff-chat-request span, .staff-chat-request p { color: var(--color-muted); font-size: .75rem; }
/* 대화는 고객·AI·상담원을 정렬과 말풍선으로 구분한다. */
.staff-chat-heading { padding: .45rem .75rem; border-bottom: 1px solid var(--color-line); display: flex; gap: .75rem; align-items: center; background: var(--desk-surface); }
.staff-chat-identity { flex: 1; min-width: 0; }
.staff-chat-identity strong { font-size: .9375rem; font-weight: 650; }
.staff-chat-status { display: flex; align-items: center; gap: .35rem; color: var(--color-muted); font-size: .75rem; margin-top: .2rem; }
.staff-chat-status::before { content: ""; width: .4rem; height: .4rem; border-radius: 50%; background: #8d9489; flex: none; }
.staff-chat-status[data-state="active"]::before { background: #15803d; }
.staff-chat-status[data-state="waiting"]::before { background: #ca8a04; }
.staff-chat-heading .btn { flex: none; }
/* 고객이 AI 와 진행하던 일(예약 접수 등). 상담원이 어디까지 됐는지 한눈에 본다. */
.staff-chat-task { padding: .45rem .75rem; border-bottom: 1px solid var(--color-line); background: var(--color-brand-50); font-size: .8125rem; }
.staff-chat-task p { margin-bottom: .35rem; }
.staff-chat-task p span { color: var(--color-muted); }
.staff-chat-task dl { display: grid; grid-template-columns: max-content 1fr; gap: .15rem .75rem; }
.staff-chat-task dt { color: var(--color-muted); }
.staff-chat-messages { flex: 1; min-height: 0; overflow-y: auto; padding: .6rem .75rem; background: #fbfcf9; }
.staff-chat-date { display: flex; align-items: center; gap: .75rem; margin: .5rem 0 1.25rem; color: var(--color-muted); font-size: var(--ui-text-meta); }
.staff-chat-date::before, .staff-chat-date::after { content: ""; flex: 1; height: 1px; background: var(--color-line); }
.staff-chat-message { display: flex; flex-direction: column; align-items: flex-start; margin-bottom: .6rem; overflow-wrap: anywhere; font-size: .8125rem; }
.staff-chat-message small { color: var(--color-muted); font-size: var(--ui-text-meta); margin-bottom: .3rem; }
.staff-chat-message p { max-width: 86%; white-space: pre-wrap; padding: .45rem .65rem; background: white; border: 1px solid #dfe3db; border-radius: var(--ui-radius-panel); line-height: 1.65; }
.staff-chat-message-user p { border-bottom-left-radius: .2rem; }
.staff-chat-message-assistant p { background: #f1f3ed; border-color: transparent; }
.staff-chat-message-assistant small { color: #7b8373; }
.staff-chat-message-staff { align-items: flex-end; }
.staff-chat-message-staff p { background: var(--color-brand-50); border-color: transparent; border-bottom-right-radius: .2rem; }
.staff-chat-message-staff small { color: var(--color-brand-700); }
.staff-chat-message[data-grouped="true"] { margin-top: -.35rem; }
.staff-chat-message[data-grouped="true"] small { display: none; }
.staff-chat-message-notice { align-items: center; margin: 1.25rem 0; }
.staff-chat-message-notice p { max-width: 100%; background: none; border: 0; padding: .25rem .6rem; color: var(--color-muted); font-size: .75rem; text-align: center; }
.staff-chat-message-notice small { display: none; }
.staff-chat-composer { display: flex; flex-direction: column; gap: .4rem; padding: .5rem; border-top: 1px solid var(--color-line); background: white; }
.staff-chat-composer[hidden] { display: none; }
.staff-chat-composer textarea { min-width: 0; width: 100%; resize: vertical; min-height: 4rem; max-height: 12rem; border-radius: var(--ui-radius-control); }
.staff-chat-composer-footer { display: flex; align-items: center; justify-content: space-between; gap: .5rem; }
.staff-chat-composer-footer small { color: var(--color-muted); font-size: var(--ui-text-meta); }